اتفاقية مستوى الخدمة
دعم يمكنك الاعتماد عليه
التزامات واضحة وأوقات استجابة مضمونة ورعاية استباقية — حتى لا تعيقك التقنية أبداً.
Fast response
Clear, guaranteed response windows for every ticket priority.
Security maintained
Patches and updates applied promptly to keep you protected.
Transparent reporting
Regular reports so you always know how your systems perform.
Real people
A named contact who knows your setup — no faceless queues.
Support tiers
Choose the level that fits
Every plan can be tailored. Talk to us for exact pricing and response targets.
Standard
Included with every project
- Business-hours support (Sat–Thu)
- Email & WhatsApp channels
- Response within 24 hours
- Security & bug fixes
- Quarterly health check
Most popular
Business
Custom most popular
- Extended support hours
- Priority response within 4 hours
- Dedicated account contact
- Proactive monitoring
- Monthly performance report
- Remote & on-site assistance
Enterprise
Custom mission-critical
- 24/7 priority support
- Response within 1 hour
- Guaranteed uptime targets
- On-site engineer on demand
- Disaster recovery planning
- Quarterly strategy review